Mellekh Rural Municipality, located in the remote Achham District of Nepal, was once an area where connectivity was a significant challenge. When I first started my journey as the IT Officer of this municipality at 2075 B.S, we faced a countless of obstacles while delivering services to rural citizens . The roads were difficult to travel, phone connections were unreliable, and there was no internet access. However, today, Mellekh stands as a shining example of how determination, hardworking and strategic planning can bring about revolutionary change in ICT and e-governance sector.

The initial challenge: Overcoming isolation
When I began my role as a IT officer, the lack of basic information and communication technology (ICT) infrastructure at the time of beginning of establishment of new Local Governments was one of our most pressing issues. In maximum no wards of our municipal there were no good phone connections, making it difficult for residents to stay in touch with the outside world properly. Essential services and information were out of reach, being isolating the community from opportunities for growth and their socio-economic development of rural villages.
Network Infrastructures Establishment.
Despite these challenges, I was determined to bring change in my professional sector to my birthplace. I initiated to change on ICT and e-governance sector and designed a project proposal aimed at revolutionizing the ICT and e-governance landscape in Mellekh. I had the opportunity to compete to get funds for a revolutionary change in ICT and e-government. The proposal was submitted under the Innovative Partnership Fund (IPF) project, funded by the Office of the Chief Minister and Council of Ministers and PLGSP in Dhangadhi. Out of all the local governments in Achham District, our proposal was the only one selected, marking the beginning of a transformative journey for Mellekh.
IT Center Opening Ceremony 2080 BS
Establishing critical ICT infrastructure
The successful selection of our proposal under the IPF project allowed us to lay the foundation for several key ICT initiatives. One of our most significant achievements was the establishment of an IT center and a own Local Data Center. These centers became the backbone of our digital transformation and service delivering, hosting a range of some systems and services that have significantly improved the way our daily municipality operations.
- Mellekh-Cloud: Our very own cloud service, Mellekh-Cloud, was developed to support the various digital platforms we implemented for centralization of governments documents. This cloud service hosts systems like our tax management system and network monitoring system, ensuring that our municipality operation are efficient that may also run without internet inside municipal network.
- Intranet and Intercom Communication: To address the lack of reliable phone connections in government institutions , we built a intranet that enables intercom systems. This network allows communication within our offices, ensuring that our official team can work properly even in the most geographically challenging areas.
Digital services for citizens: Empowering the community
One of our main goals was to provide that the citizens of Mellekh had access to the same digital services that are available in more city areas. To achieve this, we implemented a variety of techniques, such as: IT Centers providing digital services such as online registration, online education materials, and online related services to marginalized populations. To get simple services related to ICTs, they must pay high amounts of money, walk and pay transport rent, which creates less change. Developing infrastructures and information systems that improve service delivery and promote good governence.
- Grievance Management System: We introduced a Grievance Management System, accessible via a toll-free number and online portal at https://gunaso.mellekhmun.gov.np/. This system ensures that the voices of our citizens are heard and their concerns are addressed promptly.
- Digital Profile System: Our residents can now manage their digital profiles online at https://eprofile.mellekhmun.gov.np/. This system streamlines access to various services, making it easier for citizens to handle their personal and official records.
- Online Darta Chalani System: We implemented an Online Darta Chalani System to manage official correspondence and document handling. This system has made our administrative processes more efficient and transparent.
- Judicial Management System: To ensure fair and efficient local judicial processes, we introduced a Judicial Management System. This system has brought much-needed order for record keep of local cases and transparency in documentations to our local judiciary.
- Online Business, Agriculture, and Cooperative Registration Systems: We co create and developed platforms to support for digitization and record keeping of local businesses, agricultural services, and cooperatives. These systems simplify processes like business registration and cooperative management, fostering economic growth in our community.
- Infrastructure Management System: Transparency in development projects is crucial for building trust within the community. We established an Infrastructure Management System, accessible at https://ims.mellekhmun.gov.np/, which documents all infrastructure projects. A mobile app allows citizens to monitor project progress and file complaints if necessary, ensuring accountability in public works.
- E-attendance systems: We also implemented an e-attendance system in Mellekh Rural Municipality, for tracking government institutions employee attendance record. This digital system ensures time discipline in government employees , contributing to greater efficiency and accountability in our local government offices. It’s a step forward in advancement in public administration of Mellekh.
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Promoting tourism and economic growth
Recognizing the potential tourism destinations of Mellekh as a tourist hub, we also launched the Mellekh Tourism Portal at https://www.visitmellekh.com/. This portal simple initiation and digital showcases platform of the natural beauty, cultural heritage, and tourism opportunities in Mellekh. By promoting our region, we aim to attract visitors, boost the local economy, and create new opportunities for our residents.
A Remarkable achievement: National recognition
Our efforts in digital transforming Mellekh have not gone unnoticed. Thanks to the hard work and dedication of our staffs and both newly and old elected bodies of team, Mellekh Rural Municipality has secured a place among the top ten local governments in Nepal for ICT development and second local government in Sudurpaschhim province survey by Ministry of Federal Affairs and General Administration (MOFAGA). This recognition is a testament to the transformative power of technology and innovation when combined with a strong vision and community support for social progress.
A Proud moment for my birthplace
As someone who was born and raised in Mellekh Rural Municipality leading these initiatives has been an incredibly rewarding experience for future progess in ICT and e-government sector of my study. Working as a civil servant in my own village, I have seen firsthand the positive impact that these projects have had on our community. We are no longer limited by our remote location, instead, we are leading the way in rural development through ICT.
This journey has been about more than just technology, it has been about empowering, motivating the people of Mellekh, connecting them with the digital world, and creating opportunities for socio-economic development. I am immensely proud of what we have achieved together. I may or may not be there but I am committed to continuing this work, ensuring that Mellekh remains at the forefront of digital innovation for further growth from my side on ICT and e-governance sector.
Together, we are building a brighter mindset, more connected future for our home. This is just the beginning, and I look forward to the continued growth and success of Mellekh Rural Municipality.
I am deeply honored to have been recognized for my work in bringing digital transformation to Mellekh Rural Municipality. This achievement reflects the collective efforts of a dedicated team and the trust of our community. Thank you for your unwavering support and belief in this journey of innovation and progress.




